Services
At Tepuy Químicos we are committed to providing a comprehensive service of the highest quality. We support our customers in everything related to the commercial, logistical and technical aspects, through the use of various tools that allow us to make a difference and exceed expectations.
We take care of every detail, from the first contact with the customer, to the support with tests in the laboratory, the offer of competitive prices, assistance in regulatory matters and the efficient delivery of the goods.
Commercial support
We continuously update our business model to provide our clients with a personalized service based on their needs.Commercial support
We have financial strength to assist our customers and offer them a fast and reliable service, with highly competitive products.
Logistics
We optimize the supply chain and generate solutions for each stage of the flow of goods, relying on our strategic allies.Logistics
Our operations system guarantees compliance with the service in a timely manner, adapting to the particular requirements of each country.
Local Stock
We have warehouses strategically located in each of the countries where we operate, to guarantee our customers an efficient service.Security stock
We are able to maintain a safety inventory for customers who require it.
Technical support
We know that each application implies a different challenge, that is why we provide personalized technical assistance for each of the segments of the food and beverage industry.Technical support
Our technical team brings all your knowledge to help develop innovative products with the desired sensory and/or functional properties.
Technical collaboration that adds value
We are characterized by offering comprehensive technical support, with a wide range of possibilities to assist our customers in the food sector, starting from product development to the optimization of their industrial processes.
We provide several tools to become your ally for a single purpose: the joint development of an innovative product with added value.
We have a food application laboratory to support our customers in Venezuela and the Caribbean.
We have all the teams to evaluate the behavior of our ingredients in real formulations, improve existing products or develop new products, depending on the customer’s need.
In addition, we use the laboratory to perform trainings and technical demonstrations.
We offer customers the possibility to evaluate their products in the pilot plants of our represented companies, which ensures that the tests are carried out under the same conditions of their industrial process.
We also provide the option of organizing training sessions in pilot plants, as well as the development of prototypes that can be performed nutritional, physical-chemical and life studies.
The technical support service is not limited exclusively to the development of products with our raw materials, the team also provides its knowledge to analyze in detail the process conditions of the customers, allowing the optimization of the parameters and the final product.
We deliver laboratory- and industrial-scale samples for our customers to evaluate product performance in their formulations and processes before purchasing them.
We have an efficient sample management system, which allows the dispatch to be carried out quickly.
All samples are sent with the necessary technical documentation to properly evaluate the product.